On Premise PBX Support And Services For Your Minneapolis Business

Does Your Business Still Have An On-Premise PBX system?


If you have an on-premise PBX cloud solution system, you know it is vital to get support and maintenance.

We’ll cover some of the pros and cons of keeping an onsite traditional phone lines system, some advantages, and look at cloud-based VoIP.

What is a PBX service?

A PBX, or private branch exchange, is a telephone system used within businesses and organizations. A PBX allows for multiple phone lines to be connected to a single system, which can then be used to route calls internally or externally.

With a PBX, businesses can have direct extension dialing, voicemail, and call forwarding. Additionally, phone systems can be scaled to accommodate the company’s size.

A phone system may have just a few lines and extensions for small businesses. However, a hosted on premise PBX can have hundreds of bars and extensions for larger enterprises.

Regardless of the business size, a phone system can provide many benefits, including increased efficiency and reduced operating costs.


best option

The Pros & Cons of Cloud PBX vs. On-Premises PBX Systems

When choosing a phone system for your business, there are two main options: cloud-based and on-premises. 

Both have pros and cons, so it’s essential to consider your needs before deciding.

Cloud PBX are often more affordable than on-premises systems since you don’t need to invest in hardware or maintenance. 

They’re also easier to scale up or down as your business needs change.

However, cloud PBX can be less reliable than on-premises systems since they depend on internet connectivity.

On-premises PBX tend to be more expensive up front, but they offer more control and customization. They’re also more reliable since they’re not dependent on internet connectivity.

On-premises systems can be more challenging to scale up or down as your business needs change.

Ultimately, the best option for your business will depend on your specific needs and budget.

Talk to a professional to learn more about your options and find the best solution for your business.


What is hosted PBX service?

A hosted PBX is a cloud-based business telephone system. It delivers features and functionality that traditional, on-premises PBX cannot match. With a hosted PBX, there is no need for expensive, onsite hardware or software.

Instead, all of the PBX features are delivered through the cloud.

This allows businesses of all sizes to leverage the latest PBX technology without traditional systems’ high cost and complexity. Hosted PBX also provides superior flexibility and scalability, making it easy to add or remove users as needed.

And because the system is hosted in the cloud, it can be accessed from anywhere with an Internet connection.

Whether you’re looking for a more affordable way to equip your business with a powerful phone system or need the flexibility and scalability that only the cloud can provide, hosted PBX is the right solution.

Benefits of On-premises PBX

A private branch exchange (PBX) system is a telephone switching system used within a company or organization. It connects telephone extensions to an external phone network.

A PBX can be either on-premises or cloud-based. On-premises PBX are typically installed at the customer’s premises, and the customer is responsible for maintaining and upgrading the system.

Cloud-based PBX are hosted by a service provider responsible for maintaining and upgrading the system. 

Using an on-premises phone system has several benefits, including increased control, flexibility, and security.

With an on-premises PBX system, the customer can completely control the system and tailor it to their specific needs. 

On-premises PBX are also more flexible than cloud-based systems because they can be easily upgraded and expanded.

In addition, on-premises PBX are more secure than cloud-based systems because they are not connected to the Internet. This reduces the risk of data breaches and cyber-attacks.

Overall, on-premises PBX offer increased control, flexibility, and security compared to cloud-based systems.



Disadvantages of Cloud PBX Systems

Although cloud PBX  offer some advantages, there are also some potential disadvantages.

One of the most significant disadvantages is the possibility of service disruptions. 

Because cloud PBX rely on the Internet for connectivity, any issues with the internet connection can result in problems with making and receiving calls.

In addition, cloud PBX can be more expensive than traditional phone systems and may require specialized hardware or software.

As a result, it is crucial to weigh the pros and cons of cloud PBX before deciding whether or not to use them for your business.


What is the difference between cloud PBX and VoIP?

Cloud PBX and Voice over Internet Protocol (VoIP) are terms often used interchangeably, but they refer to two types of technology.

PBX stands for private branch exchange, and it is a system that allows businesses to manage their telephone calls internally. 

On the other hand, VoIP is a technology that enables users to make and receive phone calls over the Internet.

While cloud PBX and VoIP can be used to make and receive phone calls, there are some critical differences between the two.

Cloud PBX are typically hosted by a third-party provider, meaning businesses don’t have to worry about maintaining the infrastructure.

Another key difference is that cloud PBX are typically much more expensive than VoIP systems. However, they offer several advantages, such as increased scalability and flexibility.

Ultimately, the decision to use cloud PBX or VoIP will depend on the business’s specific needs.



What are the benefits of IP telephony when compared to the Phone system?

IP telephony is a rapidly growing technology that offers many benefits compared to a traditional Phone system.

One of the main advantages of IP telephony is that it allows businesses to use their existing infrastructure, including their data network and Internet connection. 

This can lead to significant cost savings, as companies no longer need to install and maintain separate Voice over IP calls.

In addition, IP telephony offers some features that are not possible with a traditional Phone system. For example, IP telephony can easily be integrated with a company’s email and CRM systems, providing a seamless communications experience for employees.

Because IP telephony uses VoIP technology, calls can be made over the Internet, eliminating long-distance charges. As more businesses discover the advantages of IP telephony, it’s clear that this technology is here to stay and On-Premise PBX systems are on the way out.


What are the benefits of a cloud PBX

A cloud PBX is a phone system hosted off-site by a third-party provider. Cloud PBX offer several advantages over traditional on-premises, including increased flexibility, scalability, and reliability.


Cloud PBX are typically much more flexible than on-premises PBX systems. 

This is because they are designed to be easily scalable so that they can be quickly expanded or contracted to meet the changing needs of a business.

Additionally, cloud PBX often come with various features and applications that can be easily added or removed, providing businesses with greater flexibility in how they use their phone system.

Cloud PBX are also generally more reliable than on-premises PBX systems. This is because they are hosted off-site by a third-party provider, who manages all the hardware and software associated with the system.

This means businesses do not need to worry about maintaining or troubleshooting their business phone system.

In addition, businesses can contact their service provider for assistance if any problems arise with the system.


Overall, cloud PBX offer some benefits over traditional on-premises PBX.

Pros and Cons

What are the pros and cons of on-premises versus hosted PBX

Businesses have a lot of options to choose from when it comes to selecting a business phone system. They must decide whether to go with an on-premises or hosted PBX solution.

Both choices have pros and cons, so weighing all the factors before determining them is crucial.

On-premises PBX give businesses more control over their phone systems. They can customize their approaches to meet their needs and keep all the data and features onsite.

However, this option can be more expensive since businesses must purchase and maintain the equipment. On the other hand, Hosted PBX solutions are typically less costly since companies don’t have to buy equipment.

A third party provides the service, and businesses access it through the Internet. However, this can be less reliable since internet connections can sometimes be spotty or down.

And if the third party providing the service goes out of business, businesses could be left without a system.

So, there are pros and cons to both on-premises and hosted PBX solutions. Companies must consider all the factors carefully.

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5 Best on-premise PBX Phone Systems

As any business owner knows, a reliable phone system or On-Premise PBX is essential for keeping customers satisfied and conducting day-to-day operations.

There are various phone systems on the market, but on-premise PBX are often seen as the best option for small to medium businesses. Here are five of the best on-premise PBX phone systems available:

1. Avaya IP Office: This system is designed for small to medium businesses and can support up to 1000 users. It offers a variety of features, including HD voice quality, call recording, and call forwarding.

2. Cisco Unified Communications Manager: This system is ideal for businesses that need to support many users. It offers many features, including voicemail, conference calling, and call waiting.

3. Mitel MiVoice Business: This system is designed for small to medium businesses and can support up to 500 users. It offers a variety of features, including call forwarding, call waiting, and three-way calling.

4. ShoreTel Connect: This system is designed for small businesses and can support up to 100 users. It offers a variety of features, including voicemail, caller ID, and

5. 3CX Phone System for Windows: 3CX Phone System for Windows is a powerful and feature-rich VoIP solution that can be deployed on-premise or in the cloud. It offers scalability, flexibility, and a wide array of features such as call recording, auto-attendant, call forwarding, and more.

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Get the right partner when upgrading your phone system. 


Whether you’re a small business just getting started or a large enterprise with complex needs, upgrading your phone system can be daunting. There are a lot of factors to consider, from cost to features to compatibility.

But perhaps the most critical factor is finding the right partner to help you navigate the process like Switchback Systems.

A good partner will take the time to understand your specific needs and challenges and offer customized solutions.

They’ll also support you every step, from installation to training to ongoing maintenance. When upgrading your phone system, make sure you find a partner who can help you find the perfect solution for your business.